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  • How do I connect to my AX8 to a computer? What IP address is used?

    The PC and camera must be in the same subnet, otherwise they will not see each other.

  • How can I activate a FLIR ResearchIR 4 license without internet?

    First, you'll need to download the RUS Tool from a PC with internet access and save this to a USB drive.

  • Why is FLIR Tools+/Report Studio asking for a login every time?

    When started, FLIR Tools+/FLIR Report Studio will try to connect to the login web server to fetch the user's details.

  • Does the FLIR A6604 support RTSP, MPEG-4 AP/ASP?

    FLIR A6604 does not support any of the above mentioned protocols. It only supports GEV/GenICam and NTSC/PAL analog video.

  • Does the FLIR ONE/FLIR ONE Pro require manual tuning of the shutter?

    No. The second and third generation FLIR ONE features automatic tuning and thus will not require the user to periodically reset the thermal sensor.

  • How do I turn on and turn off the lamp of the AX8 using EtherNet/IP?

    The lamp of the AX8 can be turned on and off through EtherNet/IP using a Pass Through Object.

  • If I have an e-mail server, how do I store images on this server?

    First you need to know the IP address of your e-mail server. If you only know the DNS name, you can start the command prompt and ping the DNS name to display the IP address.

  • How can LabVIEW read/write properties of a camera via NI MAX?

    Attend the LabVIEW example "IMAQdx Examples.llb\Grab and Attributes Setup.vi". It shows how attributes of a camera can be accessed for this kind of connection. Note that FLIR highly recommends using Thermovision LabVIEW Toolkit. Using MAX-based image acquisition is not recommended .

  • What is the highest object temperature the FLIR K series can see?

    The second temperature range goes up to 650°C/1202°F. When the object temperature is above 650/1202°F°C the text >650°C or >1202°F will be displayed on the screen and any temperatures above 650°C/1202°F will have a dark red color.

  • X6900SC/X6800SC/X8500SC

    Are cameras such as the X6900SC/X6800SC/X8500SC fully GeniCam compliantl?Are there any restrictions (maximum framerate, superframing, preset sequencing) in doing so, or is it full control?

  • I get error code E4 activating the ResearchIR 4. What’s the problem?

    First, check that you have a connection to the internet and that your firewall is not blocking port 8080. If you still get the error, you can activate offline.

  • FLIR Tools is crashing everytime I start the program. What is wrong?

    If FLIR Tools 2.2 or lower crashes on startup, follow this procedure:

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